Shipping And Returns
WHEN WILL MY ORDER BE SHIPPED?
All orders placed before 4pm AEST (Monday-Friday) will be shipped the same day. All orders placed after 4:00pm AEST (Monday-Friday) will be dispatched the next business day. Orders received on weekends and holidays will be processed the following Monday.
SHIPPING METHODS
All prices are in Australian dollars.
Shipping within Australia
Winebar Chocolates 80g chocolate bars - $10.00 shipping for 1, 2 or 3 units purchased. Free shipping for 4 or more units purchased.
Other countries
Currently we are only shipping Winebar Chocolates within Australia as this is a delicate food product.
SHIPPING FEES
Unless the item is faulty or the incorrect item has been shipped, shipping costs are not refundable. This includes the original shipping cost for your order; in the case of a return for a refund, the cost of any return shipping; and in the case of an exchange, the cost of shipping your new item(s) to you.
The cost of shipping for exchanges (plus or minus the difference in the product prices) will be deducted or credited from your credit card or requested from your PayPal account.
DELIVERY TIME
Australia
Once shipped, orders are generally received within 2-6 business days.
From time to time, Sambora Pty Ltd may not be able to achieve the delivery time frames set out above.
Sambora Pty Ltd is not liable with respect to any loss, damage, cost, expense or injury you or any third party suffers as a result of a change in delivery times or a delay in delivery.
CORRECT INFORMATION
Please ensure you provide us with the correct delivery address at the time of ordering. We cannot be held responsible for any loss or damage that you may suffer as a result of incorrect shipping details and parcels returned due to incorrect shipping information will incur extra shipping charges to re-post.
RETURNS AND EXCHANGES
Please choose your purchase carefully as all sales are final. Due to hygiene reasons, no returns or exchanges on any product will be accepted unless the items are faulty or the incorrect item has been shipped to you.
FAULTY PRODUCTS
We take great care to ensure that products are packed securely so they arrive at your door in perfect condition. As such, any faulty items will be replaced upon receipt of the faulty goods to our postal address. Faulty items must be reported within 7 business days following delivery. Please email us at sales@winebarchocolates.com.au to report a faulty item. All products must be returned in the original condition, unworn, with a copy of the original invoice included. Please return your item to the address below, using prepaid and traceable methods to ensure safe and documented delivery.
Sambora Pty Ltd
Attn: Returns
104 King Street
EAST FREMANTLE, WA 6158 Australia
REFUNDS
Once a return item has been received by Sambora Pty Ltd, your money will be refunded to the relevant Credit Card or PayPal account within 3 business days.
CUSTOMER CARE
Our online store administrator is available between 9:00 and 5:00 P.M. WST Monday – Friday. Please email us at
orders@sambora.com.au or call us at +61 488 908 166 for any further inquiries.